1. Returns
We accept returns of unworn, unused, and undamaged merchandise in its original packaging, with all tags and accessories attached, within 30 days of the original shipment date. To initiate a return, you must first submit a request through our online [Customer Service Portal] to obtain a pre-authorization and detailed instructions. Returns sent without prior authorization may be refused or experience significant processing delays.

Certain items are not eligible for return due to their nature. These include, but are not limited to, final sale items (clearly marked as such), personalized or custom-made products, intimate apparel, swimwear, pierced jewelry, downloadable digital assets, and gift cards. We reserve the right to refuse a return if the item shows signs of wear, damage, or does not meet the stated conditions.

2. Refunds
Upon receipt and inspection of your authorized return, we will process your refund within 7 business days. The refund will be issued to the original form of payment used during purchase. Please allow additional time for the financial institution to post the credit to your account, typically 5-10 business days after we issue the refund.

Please note that the original cost of shipping and handling is non-refundable. You are responsible for the cost of return shipping, except in cases where the return is a direct result of our error (e.g., an incorrect or defective item was shipped). If a non-defective item is returned in a condition that diminishes its resalable value, we may issue a partial refund at our discretion. For payments made via gift card or store credit, refunds will be re-issued as store credit.

3. Exchanges & Defective Items
For exchanges due to size or color, we recommend processing a return for a refund and placing a new order to ensure inventory availability. If you receive a defective, damaged, or incorrect item, please contact our customer service team within 7 days of delivery. We will provide a prepaid return shipping label and expedite a replacement or full refund upon verification of the issue.

4. Gift Returns
Items purchased as gifts may be returned for store credit within the 30-day window. The refund will be issued in the form of a digital gift card to the original purchaser’s email address. Proof of purchase will be required.